Neighborhood House Association 2018 Leadership Academy

Leading for Organizational and Service Excellence

Nominations for NHA 2018 Leadership Academy are now being accepted. If you are a current or emerging leader and are interested in attending, please complete the online application. Nominations are due to Training and Organization Development by February 27, 2018.

Dates and Times:
Tuesday, March 13 - 9:00 AM - 4:30 PM
Tuesday, March 20 - 9:00 AM - 4:30 PM
Tuesday, April 3 - 9:00 AM - 4:30 PM
Tuesday, April 10 - 9:00 AM - 4:30 PM
Tuesday, April 24 - 9:00 AM - 2:30 PM

Marina Village Conference Center
1936 Quivira Way, San Diego, CA 92109
Download the Flyer

Interested in Attending? Click here to Register!

Leadership Academy Overview

DAY 1 AM: Preparing to Lead Our Service Excellence Commitment
Module 1: Character and Professionalism
  • Introduction of Service Excellence and I C A R E model
  • Temperament: Understanding self in relation to others, leadership responsibilities, and Service Excellence
  • Healthy Mindset: Demonstrating sound character and ethical conduct
  • Lunch
Module 2: Developing an Effective Leadership Style
  • Empathic and cognitive listening
  • Healthy Heart: Exercising greater good principles to foster trust and build healthy relationships
  • Interaction Styles: Managing self in relation to others, one’s leadership role, and the I C A R E model
  • Avoiding burnout—self-care, wellness and vitality
  • Wrap up
DAY 2 AM: Leading Our Service Excellence Commitment
Module 3: Performance Management & Accountability
  • Strategic and critical thinking
  • Clearly communicating vision and expectations; establishing a monitoring system; and following up
  • Successful conversations
  • Giving and receiving feedback
  • Coaching for greater effectiveness
  • Lunch
Module 4: Communications & Coaching Practice Lab
  • Listening
  • Giving feedback
  • Coaching
  • Inspiring others
  • Wrap up
DAY 3 AM: Leading Our Service Excellence Commitment (continued)
Module 4: Customer Relations & Engagement
  • Serving each other and clients with excellence
  • Responding constructively to and managing conflict
  • Cultural humility: setting the tone for respect, inclusion, and equity
  • Lunch
Module 5: Change Management and Team Work
  • Cultural humility (continued)
  • Fostering cooperation and optimal team performance
  • Understanding, anticipating, navigating, and leading change
  • Wrap up
DAY 4 AM: Sustaining Our Service Excellence Commitment
Module 6: Community, Politics, Money & Legal Matters
  • People, influence, negotiations, and politics
  • Working effectively across functions, sites, and departments
  • Understanding pertinent legal and budget matters
  • Lunch
Module 7: Reflection, Perspective, Planning & Action
  • Learning Community Peer Feedback
  • Individualized Leadership Development Commitments and Action Planning
  • Wrap up
DAY 5 AM: Graduation Day
Module 8: Difference Making and Return on Investment
Graduation Preparation
  • Participants’ capstone commitments
Graduation Ceremony
  • Participants’ presentations
  • Keynote address
  • Presentation of certificates
  • Lunch
Module 9: Reflection, Perspective, Planning & Action
  • Dialogue circle
  • Accountability pairing

Academy is offered to NHA employees at no cost. Nominees must be approved by department Vice President/General Manager. Selected candidates will be notified via email.